TIM Plus®

Fully-featured phone call analytics
for up to 5 phone systems

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Overview

TIM Plus is a simplified version of our TIM Enterprise product. It focuses on the needs of small to medium enterprises. It provides a single, unified management and reporting interface for up to 400 users on up to five PBXs.

Using a simple, intuitive, cross-browser compatible web interface, TIM Plus shields the user from the underlying complexity of its powerful call processing engine and multitude of modern features.


Log up to 5 PBXs

TIM Plus can log call data from up to 5 telephone systems without requiring any site licenses. You can use a single PBX to serve all of your sites or a range of PBXs from different manufacturers on each one.

We even provide generic tariff tables for every country to cater for those of you with offices in other countries.


Start Small

Out of the box, the standard configuration allows you to log up to 100 users on up to five PBXs. The initial capacity of up to 100 users can be spread in any configuration across these five PBXs with NO site license fees.

As you expand, upgrading is easy, simply purchase additional capacity in blocks of 100 users.

NOTE: TIM Plus has a maximum capacity of 400 users.

If you expand beyond 400 users, we offer a full refund of TIM Plus when upgrading to TIM Enterprise.


All Included

All features come as standard. We don't restrict access or features so as standard you get: access to all reports, unlimited web users, no restriction of the number of concurrent users, unlimited displayboards, generic tariff for any country.


Easy Access

Reports, graphs and admin services are all accessible using just a standard web browser. No external client software is required.

We've combined the magic of modern web techniques with a clean, crisp look and feel, to make every single aspect of administering your call logger a breeze.

And it's easy to delegate, too. By simply adding a new web user to the system, the administrator gives individuals the secure access they need. Users can be restricted to specific parts of the business, with all access controlled by their standard web login.

Delegated web users can run ad-hoc and scheduled reports, their scope being limited to their group membership.


Intuitive Reports

The advanced reports on TIM Plus allow you to drill though complex data in seconds, translating it into invaluable business information. Reports contain clear intuitive graphs that quickly summarize call patterns. All graphs and reports are interactive, allowing users to quickly source more detail on any particular area of concern by using the drillable hyperlinks or clickable headers.


Dynamic Stats

Thanks to its unique live call processing engine, TIM Plus has the unprecedented ability to provide dynamic, statistics at any number of points inside your organizational structure. Display boards allow immediate visibilty of this call data. These Display boards can be displayed on any screen capable of showing a web page e.g. Large plasma, PC, mobile device.

Unlimited Display boards are included as standard. All boards are completely customisable and can contain call data as well as feeds from external systems. You can construct using any combination of Label, Leaderboard, Summary, RSS feed and Web page panels. Templates with pre-configured boards are also included.


Audio Recording

Add one or more of our Echo call recording products and TIM Plus becomes a fully-integrated, comprehensive call recording platform with high-end features such as audio encryption, PCI-DSS compliance tools and agent call performance scoring.

These extra features are fully integrated and recordings are accessed into the same standard web browser interface. Simply click on the speech bubble alonside any call to hear the associated recording. You can also add notes to the call, score it, see/hear related calls, view a call audit and save a copy of the call.


Mobile Billing

TIM Plus can take mobile billing feeds from your provider, and reporting on these is easy... just select them as a specific call type in any of the reports!


Everything in one place

Running as a Windows Service, all of the administration of TIM Plus is performed through a standard web browser from any machine on your network. Whether it's a PC, a Mac, or a Linux box... as long as it's got a web browser, you'll be able to administer all of your sites' phone call data in one, simple, easily bookmarkable place!

There’s no need to violate your network security policies, or allow dubious third-party client software to clutter your desktop machines. All the features of TIM Plus are accessible through a standard web browser with no client software whatsoever required!


Quick Call Search

Gone are the days of having to run an entire report just to locate a single phone call. Now, you can quickly locate the calls you want in milliseconds, straight from the front screen of TIM Plus.

When upgrading to add our Echo call recording option, you can even access the associated call recordings as these are attached as just another property of the call.


User-definable headers

We recognize that different organisations want to see different call information. Therefore users are allowed to define the headers in all 'Live calls views'. These headers then remain unique to each individual user.

Customising is easy, simply tick or un-tick the columns you would like to display in the Live call view. If a green tick is displayed alongside the header, it will be displayed. To prevent wrapping we would recommend that you do not display ALL information!

Also note that columns can be displayed in any order you choose. To re-order, you can simply click on and header and drag left or right until you reach the position on the screen where you would like to display it!

Live call view headers

Customisable Web Content

The whole web interface is made up of open standards HTML, Javascript and images, served directly from inside standard folders, so you can customise exactly what your users see and do.

Dig a little deeper, and the behaviour of any of the internal AJAX functionality can be altered, meaning you can integrate your company intranet right inside your call logger... or the other way round!


Windows Service

TIM Plus runs as a Windows Service and all of its functions, configuration, and call reports are accessible through a standard web browser, such as Microsoft Internet Explorer, Mozilla Firefox, Google's Chrome and Apple's Safari.