Directory

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TIM Plus takes the data from up to five PBXs over either a serial connection, a TCP/IP socket, or direct by file spool. One TIM Plus installation can log data from multiple PBX vendors, and these PBX's can be spread across one or more sites.

TIM Plus flow chart

So with all sites logging into one central place, now you don't need separate call loggers for each of your PBXs.

TIM Plus logs up to 100 users across as many as five PBXs right out of the box, and is expandable in simple 100-user blocks up to a max of 400 users.

Adding a new site is easy, you simply to the Directory and add a site. You can then click on the Properties button to add properties for that site. These properties can include but are not limited to; the PBX connected, inactivity timers, LCR routes, alarms, specific locations and account codes.

Directory reporting collections

And remember, that although you are logging several sites, you can restrict users to accessing only one site for reporting purposes!


Easy configuration and setup

TIM Plus provides the ability to synchronise its Directory with third-party systems, such as telephone systems like the Cisco UCM, UCME, and Avaya IP Office.

The entire directory - or just a selected portion - can be synchronised in this way, so your new installation will be ready-populated with all of your user data.

Whenever your users move around your organisation, change their name, or leave, the system automatically keeps on top of that, so you don't need to.

You have full control over the frequency of when the changes are automatically updated, so it's literally a case of adding the synchronization, then forgetting about it.

Cisco UCM/UCME

Synchronising with Cisco phone systems allows TIM Plus to automatically populate its directory with user and channel information.

Depending on the phone system different properties are available during the synchronisation:

Cisco UCM/Business Edition

When synchronising with a Cisco UCM TIM Plus uses the AXL API to collect various information related to phones, User Device Profiles, system devices (e.g. Hunt groups, UCCX ports, voicemail ports, conference bridges), and channels (e.g. Gateways and SIP trunks).

This information is cross referenced with End User profiles to allow the following properties to be picked up:

  • Full name
  • Department
  • Primary extension
  • Additional extensions
  • Intercoms
  • Email address
  • Telephone number
  • Site address

This synchronisation also allows features based on the CDR that would not be possible with the CDR alone. Shared lines, for example, will pick up the primary extension of the user that received the call rather than showing only the shared line number. This allows for more accurate reporting users.

Users that have their department changed will automatically be reassigned to their new department within TIM Plus, and if removed from the UCM, will be disabled within the TIM Plus directory.

Cisco UCME/UC500 series

Synchronising with a Cisco UCME will pick up the user properties from the UCME allowing the TIM Plus directory to auto populate. The Cisco UCME contains less information than the Cisco UCM but updates to names and extension numbers are picked up.

This synchronisation also allows features based on the CDR that would not be possible with the CDR alone. Shared lines, for example, will pick up the primary extension of the user that received the call rather than showing only the shared line number. This allows for more accurate reporting users.

If the extension is removed from the UCME, it will be disabled within the TIM Plus directory.


Avaya IP Office

Synchronising with an Avaya IP Office allows TIM Plus to auto populate its list of users, extensions and hunt groups. Changes to the name and extension within the Avaya IP Office will be reflected with TIM Plus

If the extension is removed from the Avaya IP Office, it will be disabled within the TIM Plus directory.