TIM Plus will allow you to log a maximum of 400 users. The smallest version is TIM Plus 100 which allows logging of up to 100 users. This can be incremented by adding additional 100 user blocks up to a maximum of 400.
TIM Plus can log data from up to five sites. The sites do not have to have the same PBX's.
No, trunks and channels do not count as users and have no impact on costing.
No you can have different PBX’s on each site. As long as they produce CDR’s, we'll log the output.
You can give access to as many people as you want. Simply add them as web users (there is no associated cost). Also there are no restrictions on the number of concurrent users who can access our TIM products.
Yes, absolutely. An initial 'super' user can access everything. Additional web users can be restricted to a specific site or group.
Of course. Simply setup your reports parameters and tell it which email address(es) you want it to be delivered to.
Absolutely not. We see no need to impose silly arbitrary restrictions on report numbers.
Yes, alarms can be set when certain call parameters are met. These can send automatic e-mail notification to one or more users as soon as the trigger is activated. They can be set on many different call properties, including duration, cost, dialled number(s), missed calls, etc. Alarm's can also be set on Stats collection's where you want to trigger an alarm once particular thresholds are met.
Yes, all calls are clearly colour coded. The default colours are red for lost, green for inbound, blue for outbound and grey for internal.
As long as you're a maintained customer, there will be no charge for a new interface to ensure TIM works with your new PBX.
No, there is no limit! We are trying to encourage you to use the product. To create an additional user, somebody with administrator access simply needs to add a new user, and allocate a valid username and password.
Absolutely, when adding a web user, you determine the areas of your system that they are allowed to report on.
Yes you can set up as many scheduled reports as you want and they can be set to be delivered at predetermined dates and times.
When scheduled reports are delivered as web-reports, users can drill up and down. If they are scheduled to be delivered in other formats e.g. PDFs, obviously this facility isn't available.
TIM Plus will process and store the call as soon as it’s received. This is normally within seconds of the calls finishing. During call processing, you still have full access to all of your reports and display boards.
TIM Plus uses a native database and can store 4GB. A typical call record is less than 1Kb.

If space gets tight, old data can be archived to another location, to be imported and inspected at any time in the future.
Yes. All versions of TIM will allow you to see how busy your system gets throughout the day. This will allow you to make decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone. Both TIM Plus and TIM Enterprise will allow you to re-order all columns in this report on-the-fly.
Each copy of TIM can collect data from a single PBX through a serial port, over a network, or by a file transfer. If you have more than one site, data can be combined, but there are limits if extensions numbers are repeated at each site. TIM Plus will allow you to collect data from up to 400 users on up to 5 sites/PBXs. If yours is a large network of interconnected PBXs with many hundreds or thousands of users, TIM Enterprise is best as it will allow you to log an unlimited number of Sites/PBX's.
As soon as a call has finished, within a matter of seconds, it is processed and safely stored in its database, allowing immediate access through any of its reports. Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, the details of which are immediately sent by e-mail.